Privacy Policy

At MobileMiser we take your privacy seriously

The purpose of this Privacy Policy is to inform you about why we collect and how we use your personally information ("Personal Information"), and to provide you with contact information should you have any questions or concerns about MobileMiser privacy practices.

MobileMiser protects the Personal Information that you provide to us. MobileMiser only collects, uses and discloses Personal Information that you supply in order to provide you with the services you have requested.

What Information do we collect?

Our primary goal in collecting Personal Information is to provide you with CallBack and long distance calling services. This allows us to provide features and services that meet your needs, and to make our interaction with you beneficial. In order to help protect your Personal Information, you will be provided with an account identifier (PIN) in order to access your personal account details in the future. MobileMiser recognizes that you may have provided, and may continue to provide us with Personal Information in one or more ways (while interacting with our call centre, visiting our web site, or by participating in one of our marketing or promotional events).

Personal Information that MobileMiser collects includes information such as your name, address, email, telephone number, credit card information, Interac, debit or bank card information and verification (where you provide a credit card for prepayment). Additionally, when you choose to participate in marketing programs, you may also provide additional Personal Information.


MobileMiser does not knowingly collect Personal Information from anyone under the age of 13, and does not use such information if we discover that it has been provided by a minor. MobileMiser may collect Personal Information from teenagers between the ages of 13 and the age of majority with their express consent. In certain circumstances, depending on the nature of the Personal Information collected, parental consent may also be required (and we will advise at the point of collection whether such consent is required).

How do we use your personal information

MobileMiser may use your Personal Information for the following purposes:

  • Responding to your requests for information regarding MobileMiser services and pricing information;
  • Verifying credit card information and where authorized, using that information in order to process prepayment
  • In order to provide you with text message updated information on rates and amended terms and conditions;
  • In order to conduct customer satisfaction surveys;
  • In order to contact you with information on products and/or services;
  • To cooperate with law enforcement enquiries, we may be required to disclose information about you to law enforcement or other government officials to respond to claims or legal process. Such disclosure may be required to protect you or us from illegal activity or liability, or to protect the property of MobileMiser or the safety of its employees or others.

Discloser of your personal information

MobileMiser does not sell, or trade your Personal Information to third parties.

MobileMiser may provide its third party service providers and processors with access to your Personal Information. These services providers may include: credit card verification providers, our data warehouse and customer relationship management centre, marketing organizations, who may provide support marketing and promotional communications; internet service providers who administer our web page and provide internet services and host our facilities; and consumer research companies that assist MobileMiser with understanding consumer interests by conducting surveys. MobileMiser only shares your Personal Information to the extent required for the performance of such services. MobileMiser has implemented safeguards to ensure that our service providers treat Personal Information in a way that is consistent with the terms of this Privacy Policy and that it is never used except to fulfill services to MobileMiser.

Where you expressly consent, MobileMiser will disclose your Personal Information to third parties in order that you may access third party content services and participate in third party promotions.

MobileMiser may also disclose your Personal Information as permitted or required by law. For example, MobileMiser will disclose Personal Information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.

In the event of a sale of all or substantially all of the assets of MobileMiser, MobileMiser may transfer Personal Information in its control to a third party purchaser that agrees to use Personal Information for the same reasons identified in this Privacy Policy.


By choosing to provide MobileMiser with your Personal Information you are consenting to its use in accordance with the principles outlined in this Privacy Policy and as outlined at the time you are asked to provide any Personal Information. MobileMiser may contact you by phone or e–mail in order to provide you with updates pertaining to its services as well as information about additional offers, products or events that MobileMiser believes may be of interest to you. You can choose to unsubscribe to these updates or from having your Personal Information used for market research purposes.

Withdrawing Your Consent

All communications MobileMiser sends to you will provide you with a way to withdraw your consent should you decide that you no longer wish to receive such marketing communications and promotional materials. You may withdraw your consent by emailing us at or following the links on secondary marketing sent to you.

Please note that if you do not consent to MobileMiser's use and disclosure of your Personal Information, this may affect our ability to provide you with particular products and services.


We may aggregate Personal Information and remove any identifying elements in order to analyze patterns and improve our marketing and promotional efforts, to analyze website use, to improve our content and product offerings, and to customize our site's content, layout and services.

We gather certain usage information like the number and frequency of visitors to this site. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of the site, and do internal research on our users' demographics, interests, and behaviour to better understand and serve you.

Do We Use Cookies?

A "cookie" is a small bit of text used by a browser to store information. When you visit a site that uses cookies, the Web server will request permission to pass a cookie to your browser. If accepted, it will occupy only a few bytes on your hard drive and can improve your Web surfing experience. MobileMiser uses cookies to track customer visits through our site. This information enables us to save you time when returning to the site by saving your password so you do not have to re–enter it each time you visit. Cookies cannot profile your system or collect information from your hard drive. And although you may receive cookies from many different sites, each cookie can only be read by the Web server that originally issued it. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies.

How Is Your Personal Information Stored?

MobileMiser uses standard industry practices to safeguard the confidentiality of your Personal Information. MobileMiser treats this data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. MobileMiser stores its electronic and paper documents at its head office in Toronto, Canada.

Unfortunately, perfect security does not exist on the Internet, and therefore, MobileMiser makes no representations or warranties with regard to the sufficiency of these security measures with respect to on–line activities.

How Secure Is Information About Me?

MobileMiser protects the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, at times the entire credit card number is transmitted to the appropriate credit card company for processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

How Long Do We Keep Your Personal Information?

MobileMiser will only keep your Personal Information for as long as it is required for internal business purposes and in order to satisfy various accounting and legal requirements. When we no longer require your Personal Information, we will take steps to ensure that is destroyed, or that your personally identifiable information is removed.

Contacting MobileMiser Regarding Your Personal Information

If you wish to withdraw or change your consent to MobileMiser's use and disclosure of your Personal Information, or if you would like to contact us with a question or complaint regarding our use or disclosure of your Personal Information, please contact us at

Complaints or comments

Please send an e–mail to to if you have any concern about the handling of your Personal Information.